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Accounts, Excuses, and Apologies, Second Edition
Accounts, Excuses, and Apologies, Second Edition (November 2014)
Image Repair Theory and Research
William L. Benoit - Author

Updated with a timely literature review and new case studies from sports, international politics, and third-party image repair.

In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to i...(Read More)
Accounts, Excuses, and Apologies
Accounts, Excuses, and Apologies (December 1994)
A Theory of Image Restoration Strategies
William L. Benoit - Author

"This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligations, mistakes, or embarrassments, one needs to know how to respond, both mentally and behaviorally. The author is very thorough in his list of situations t...(Read More)
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