Preface
Part I. Introduction and Historical Background
1. Thinking about Communication and Conflict
Anne Maydan Nicotera
2. A History of the Study of Communication and Conflict
Anne Maydan Nicotera, Amardo J. Rodriguez, Maurice Hall, and Ronald L Jackson, II
Part II. Ways of Thinking about Organizational Conflict
3. Negotiating Whose Order? Communicating to Negotiate Identities and Revise Organizational Structures
Patricia Geist
4. Institutional Pressures, Cultural Constraints, and Communication in Community mediation Organizations
Charles Conrad and Lucinda Sinclair-James
5. Moral Conflict in Organizations
Stephen W. Littlejohn
Part III. Individual Processes in Organizational Conflict
6. Aggressive Communication in Organizational Contexts: A Synthesis and Review
Andrew S. Rancer
7. Conflict in Organizations: A Competence-Based Approach
Michael J. Papa and Daniel J. Canary
Part IV. Interaction Processes in Organizational Conflict
8. Formal Negotiations: The Productive Side of Organizational Conflict
Linda L. Putnam
9. Cultural and Communication Processes in International Business Negotiations
Steven R. Wilson, Deborah A. Cai, Dedra M. Campbell, William A. Donohue, and Laura E. Drake
10. Negotiations in Crisis
Michael E. Holmes and Tammy S. Fletcher-Bergland
Part V. Conclusion and Speculation
11. Integrating the Chapters: Where Does this Collection Leave Us?
Anne Maydan Nicotera
Contributors
Author Index
Subject Index