Abbreviations
Preface
1. Introduction
2. Work, Power, and the Monopoly Corporation
The Emiseration of Labor?
Managerial Hegemony
The Emancipation of Labor?
Discussion
3. The Old Regime at AT&T: Taylorism, Paternalism, and Labor Struggle, 1890-1947.
Weavers of Speech: The Changing Character of Telephone Work
The Feminization of the Switchboard
The Rationalization of the Labor Process, 1890-1915
The Structure of Labor Control at AT&T
A Little Robot of Steel: The Mechanization of Labor
Institutionalizing Paternalism
Two Firms, One Regime
Conclusion
4. Capital, Labor, and New Technology
Technology, Skill, and Power at Work
The Structure of the Bell System after World War II
Tradition Amidst Bureaucracy
The 'Real Subordination of Labor' Revisited
The Nature of Plant Work in Manual C.O.s
Rationalization and Resistance
Information Technology and Work Processes
The Automation of Craft Work
The Automation of Clerical Work
Estimating the Links among Technology, Work, and Alienation
Conclusion
5. The Limits of Managerial Hegemony
The Dominant Ideology at Work
The Ideology of Participation
Economic Competition and the Workers Response
Sources of Variation in Working-Class Consciousness
Conclusion
6. Conclusion
Labor Control in the Monopoly Core
Beyond the New Regime
Appendix: Research Methods and Sample Design
Notes
References
Index
