Acknowledgments
Introduction
SOCIAL PROBLEMS WORK AND THE STUDY OF WIFE ABUSE
1. COLLECTIVE PREPRESENTATIONS
The Collective Representation of Wife Abuse
The Collective Representation of the Battered Woman
The Collective Representation of Shelters
Summary
2. SCHEMES OF INTERPRETATION AND PRACTICAL EXPERIENCE
Social Problems and Moral Stances
Interpretive Schemes and Practical Experience
Summary
3. COLLECTIVE REPRESENTATIONS AND THE FORMAL ORGANIZATION OF SHELTER WORK
Collective Representations and the Organization of South Coast
Collective Representations, Administrators, and Workers at South Coast
Collective Representations and Organizational Decision-Making
Summary
4. IDENTIFYING THE BATTERED WOMAN
The Practicalities of Client Selection
The Practicalities of Identification
Categorizations and Justifications
Commonsense Interpretations, Categorizations, and Justifications
Summary
5. TRANSFORMING CLIENTS
Interpretive Schemes, Organizational Structure, and Identity Transformation
Constructing the Battered Woman
Supporting the Battered Woman
The Activities of Support
Summary
6. MAKING SENSE OF SHELTER WORK
Troubles and Disappointments
Making Sense of Interpersonal Troubles
Practical Sensemaking and Failures to Neutralize Troubles
Making Sense of Success
Summary
7. SOCIAL PROBLEMS WORK AND THE REPRODUCTION OF PUBLIC PROBLEMS
Appendix
DATA AND DATA COLLECTION AT SOUTH COAST
Notes
References
Index
