top_1_963_35.JPG
top_2_1.jpg top_2_2.jpg
 
 
  HOME   PUBLISH   DONATE   ABOUT   CONTACT   HELP   SEARCH  
 
   
A Workbook in Redesigning Public Services
A Workbook in Redesigning Public Services
Click on image to enlarge

Leonard Ruchelman - Author
SUNY series in Public Administration
N/A
Paperback - 85 pages
Release Date: April 1989
ISBN10: 0-88706-943-6
ISBN13: 978-0-88706-943-7

Out of Print
Available as a Google eBook
for other eReaders and tablet devices.
Click icon below...


Summary

While citizens usually want more from government, they generally are included to pay less in taxes.When resources become scarce, as has been the case for most public jurisdictions, innovative methods must be developed for responding to service and cost pressures. How can this be done? A Workbook in Redesigning Public Services stresses a hands-on, how-to approach to diagnosing service delivery problems, analyzing alternative ways of delivering services, and communicating solutions to the policy makers. Among the service options considered are contracting with a private firm, inter-governmental agreements, self-help, franchises, grants and subsidies, and vouchers.

Leonard I. Ruchelman is Professor of Urban Studies and Public Administration at Old Dominion University. He is the author of A Workbook in Program Design for Public Managers also published by SUNY Press.



Bookmark and Share

Table of Contents

Preface

1. Introduction: The Redesign of Public Services

2. Diagnosing Public Service Problems and Getting Organized

Determining Symptoms
Determining Causes
Getting Organized
Summary


3. Analyzing Service Delivery Alternatives

Identifying Alternative Approaches
Identifying Other Alternatives Where Necessary
Assessing Alternatives
Summary


4. Communicating the Results

Preparing the Draft Report
Reviewing the Draft Report
Transmitting the Final Report
Preparing an Implementation Workplan
Summary and Conclusion


Appendix A. The Anatomy of a Public Service Problem: Rebuilding the Wollman Memorial Rink in New York's Central Park

Apendix B. Sample Contracting-Out Agreement

Appendix C. Sample Intergovernmental Service Agreements

Appendix D. Sample Service Redesign Report

Glossary

Annotated Bibliography


Related Subjects
/25016(//)

Related Titles

Government Budgeting
Government Budgeting
City Choices
City Choices
Under One Roof
Under One Roof
The Mediating Effect of Public Opinion on Public Policy
The Mediating Effect of Public Opinion on Public Policy
Communities on the Way
Communities on the Way
Splintered Accountability
Splintered Accountability
Working at the Margins
Working at the Margins
Housing New York
Housing New York
Real Security
Real Security
Neighborhood Upgrading
Neighborhood Upgrading



 
bottom_1_963_35.jpg