While citizens usually want more from government, they generally are included to pay less in taxes.When resources become scarce, as has been the case for most public jurisdictions, innovative methods must be developed for responding to service and cost pressures. How can this be done? A Workbook in Redesigning Public Services stresses a hands-on, how-to approach to diagnosing service delivery problems, analyzing alternative ways of delivering servic...(Read More)
This is the first practical, step-by-step guide to a key management technique—the design of efficient, cost-effective programs. With social programs succumbing to the pressures of budgetary cutbacks and taxpayer opposition, it gives public administrators the skills to design programs that will endure even as resources decline.
The author begins to bridge the gap between what is needed by society and what can be provided by gove...(Read More)
