Viewing the public as owners rather than customers of government, this book argues that better performance by public agencies requires active and responsible citizens as well as efficient organizations.
"What I like most about this book is that it brings historically grounded arguments to bear on the citizenship/professionalism debate that has simmered since professional management developed at the turn of the century. C...(Read More)
This book argues that the "authoritarian" depiction of Frederick Taylor trivializes his important contribution. Schachter's analysis of Taylor's work shows that he actually originated many of the human relations insights that the literature attributes to Mayo, Maslow, and McGregor.
Introduced are two major arguments. Through an examination of Taylor's work, a new way of understanding his actual approach to management is opened. Also discus...(Read More)
