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Assessing Organizational Effectiveness
Systems Change, Adaptation, and Strategy
Assessing Organizational Effectiveness
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Raymond F. Zammuto - Author
Price: $50.50 
Hardcover - 181 pages
Release Date: June 1982
ISBN10: 0-87395-552-8
ISBN13: 978-0-87395-552-2

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Price: $25.95 
Paperback - 181 pages
Release Date: June 1982
ISBN10: 0-87395-553-6
ISBN13: 978-0-87395-553-9

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Summary

In this study, Raymond Zammuto has cast the concept of organizational effectiveness within the framework of societal evolution. He thus takes into account evolving needs, expectations, and environmental constraints and examines the continual process of becoming, rather than being, effective.

The evaluative and managerial implications of this evolutionary model are brought out in two case studies: federally funded “physician extender” training programs, and the U.S. automotive industry during the 1970s. Zammuto directs special attention to the strategic responses of the American automotive companies to changes taking place during these critical years. He describes and discusses the effectiveness of “niche expanding” activities that enhance the likelihood of long-term organizational survival.

Raymond F. Zammuto is Senior Research Associate in the Organizational Studies Program, National Center for Higher Education Management Systems, Boulder, Colorado.


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Table of Contents

Preface

1. Performance and Legitimacy
Public Confidence in Societal Institutions
American Business and Public Confidence
Corporate Responses to Changing Public Preferences
Effectiveness and Legitimacy

2. Theory and Research on Organizational Effectiveness
The Element of Value in Effectiveness Theory and Research
"Whose Values" Approaches
"Value-Free" Approaches
"Multiple Values" Approaches
Meta Criteria and Social Legitimacy

3. An Evolutionary Model of Organizational Effectiveness
Evolutionary Process
Requisite Variety and Variety Matching
Constituent Preferences and Variety
Constraints and Niches
The Element of Time
The Evolutionary Meta Criterion

4. Case One: An Evaluation of Physician Extender Training Programs
Program Evaluation From a Managerial Perspective
Other Perspectives on Program Performance
Constraints on Performance
Program Evaluation and Organizational Effectiveness

5. Case Two: Managing Strategic Choice - The Automotive Industry During the 1979s
The Automotive Industry
Energy, Government Regulation, and the Imports
The Automakers' Responses to Strategic Change
Variety and Strategic Decision Making

6. Implications for Evaluation and Managerial Practice
Implications for Evaluative Research
Implications for Strategic Behavior

References
Index


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21786/23086(//)

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