List of Figures
Foreword
Preface
Acknowledgments
Part I. Situating Technology
1. Users, Technology, and the Complex(ity) of the Mundane: Some "Out of the Ordinary" Thoughts
2. Refiguring the End of Technology: Rhetoric and the Complex of Use
Part II. Complicating Technology
3. Not Just for Idiots Anymore: Practice, Production, and Users' Ways of Knowing
4. Human Factors and the Tech(no)logical: Putting User-Centered Design into Perspective
5. Sociology, History, and Philosophy: Technological Determinism Along the Disciplinary Divides
Part III. Communicating Technology
6. When All Else Fails, Use the Instructions: Local Knowledge, Negotiation, and the Construction of User-Centered Computer Documentation
7. Technical Communication, Ethics, Curricula: User-Centered Studies and the Technical Rhetorician
References
Index