top_1_963_35.JPG
top_2_1.jpg top_2_2.jpg
 
 
  HOME   PUBLISH   DONATE   ABOUT   CONTACT   HELP   SEARCH  
 
   
Accounts, Excuses, and Apologies
A Theory of Image Restoration Strategies
Accounts, Excuses, and Apologies
Click on image to enlarge

William L. Benoit - Author
SUNY series in Communication Studies
N/A
Hardcover - 208 pages
Release Date: December 1994
ISBN10: 0-7914-2185-6
ISBN13: 978-0-7914-2185-7

Out of Print
N/A
Paperback - 208 pages
Release Date: December 1994
ISBN10: 0-7914-2186-4
ISBN13: 978-0-7914-2186-4

Out of Print

Summary Read First Chapter image missing

"This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligations, mistakes, or embarrassments, one needs to know how to respond, both mentally and behaviorally. The author is very thorough in his list of situations that lead to image restoration and his list of responses is the most extensive I've seen. We all know bits and pieces about image restoration, but Benoit pulls it all together in a comprehensive work on the subject." -- Dudley D. Cahn, State University of New York at New Paltz

Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse.

"It is well written, comprehensive, and articulate in building a case of a general theory of image restoration. As I read the book, I was astonished at the list of ideas that the material prompted me to generate for future research. Good writing and new springboards should do that, and his book serves that role." -- Beth M. Waggenspack, Virginia Polytechnic Institute and State University

William L. Benoit is Assistant Professor of Communication at the University of Missouri. He is also co-editor of Readings in Argumentation.


Bookmark and Share

Table of Contents

Preface

1. Introduction

2. Rhetorical Approaches to Image Restoration

3. Accounts and Image Restoration

4. A Theory of Image Restoration

5. The Cola Wars: Cokes versus Pepsi

6. Exxon and the Valdez Oil Spill

7. Union Carbide and the Bhopal Tragedy

8. President Nixon's "Camobodia" Address

9. Conclusion

References

Subject Index

Author Index



Related Subjects
21677/22961(PR//)

Related Titles

Corporate Communication
Corporate Communication
Moments of Meeting
Moments of Meeting
Dispatches from the Color Line
Dispatches from the Color Line
Images of the U.S. around the World
Images of the U.S. around the World
Communication and Public Participation in Environmental Decision Making
Communication and Public Participation in Environmental Decision Making
Research Potentials in Voice Physiology
Research Potentials in Voice Physiology
Solutions Manual to The Principles of Deductive Logic
Solutions Manual to The Principles of Deductive Logic
In the Name of Terrorism
In the Name of Terrorism
Telling the Success Story
Telling the Success Story
Leading the Learning Organization
Leading the Learning Organization



 
bottom_1_963_35.jpg