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   HELP

eBook help
Ordering help
Order tracking help
Privacy help
Returns help
Searching help
Security help
Shipping / tax help
Shopping help
Frequently asked questions (FAQ's) page
Report a site error / Feedback
eBooks:

SUNY Press eBooks are PDF files that work on desktop computers and laptops running Windows, Mac, or Linux operating systems. Please note they will not work on iPads, Android tablets, eBook Readers, or other mobile devices.

Features of SUNY Press eBooks include: full-text searchable, navigation via bookmarks, annotate (highlight text and make notes), and print. Copy and paste is not permitted at this time.

Adobe Acrobat Reader and the FileOpen plugin are required to open SUNY Press eBooks. First time users must download and install these programs by following these instructions (PDF). If you have any problems downloading or opening your eBook, please e-mail us at eBook@sunypress.edu.

Common Questions

When I open the registration PDF/eBook file, why do blank PDF pages display?
This happens when FileOpen is not installed. Repeat these install instructions (PDF) and make sure to run/execute the installation program in step 4 to install this program on your computer.
Do I need to be logged into my SUNY Press account each time I open the eBook?
This is only required the first time you open the eBook on your registered computer.
Why are the PDFs not opening in my Internet browser?
See the Notes in these install instructions (PDF) to resolve this issue.
When opening the FileOpen install file or PDFs on my Mac, why does it say it "can’t be opened because it is from an unidentified developer”?
See the Notes in these install instructions (PDF) to resolve this issue.
Ordering Options:

1. Web site Orders

As you browse the site, click the "Order" button below or next to individual book titles. This action will place the selected item in a shopping cart, which will hold the contents of the order until you are ready to check out. At any time, you may click the "Check Out" link at the top right of your screen to see the items currently in your shopping cart. When you are ready to finalize your order, click the "Checkout Now" link from either your shopping cart screen or from the link at the top right of your screen, and you will be taken to a page that will allow you to enter the appropriate shipping and billing information. All transactions through this site are secure, and your information is encrypted. For more information see: Security help.

2. Phone

Toll-Free Phone: 877.204.6073 (customer service)   
Toll-Phone: 703. 661.1575 (customer service)

3. Fax

Toll-Free Fax: 877.204.6074
Toll-Fax: 703.996.1010
Tracking Your Order:  Back to Top

To find out the status of an order placed through this site, contact the fulfillment center using the information supplied below. Please be sure to include the date of your order and payment method.

Warehouse
State University of New York Press
c/o Books International, Inc.
PO Box 960
Herndon, VA 20172-0960

Phone: 877.204.6073 or 703.661.1575
Fax: 877.204.6074 or 703.996.1010
e-mail:
suny@presswarehouse.com

Privacy:  Back to Top

SUNY Press is committed to preserving the privacy of visitors to this Web site. The information below describes SUNY Press's privacy practices and answers common questions regarding information collected from visitors.While visiting sunypress.edu we collect the following information:

1. The IP (Internet Protocol) address and domain name of our visitor's Internet Service Provider.
2. The type of browser and operating system used.
3. The date and time you visit our site.
4. The Web pages that you visit on our site.
5. The URL or address of the previous Web site you visited prior to sunypress.edu.

(Note: Your Internet Protocol ("IP") address is usually associated with the place from which you enter the Internet, like your Internet Service Provider, your company or your university. Your IP address is a unique identifier we use to help diagnose problems with our server and to administer our Web site tracking. We also use your IP address to help identify you and your shopping cart, and to gather broad, demographic information.)

We also collect additional information when the visitor is ordering from sunypress.edu:

1. Name, address, phone, fax, e-mail address of purchasing party
2. Name, address, phone, fax, e-mail address of order recipient
3. Credit card information (card type, number, expiration date and owner's name) of purchasing party
Order Returns:  Back to Top

Books may be returned to the address listed below without prior permission as long as they are in new, resalable condition (no marks or stickers), and currently in print. Out of print titles may be returned for six months after the OP(out of print) date. The customer making the return must be the original purchaser of the returned books. Returns should be accompanied by a packing list indicating quantity, discount received, and original Books International, Inc. invoice number. If no original invoice information is provided, credit will be issued at the maximum trade discount allowable. Claims for damages, defects, shortages, and shipping errors must be made within 30 days of ship date.

Address: SUNY Press, Returns Dept., 22883 Quicksilver Dr., Dulles, VA 20166
Phone: 877.204.6073 (USA/Canada); 703.661.1575 (International)
Fax: 877.204.6074 (USA/Canada); 703.996.1010 (International)
e-mail:suny@presswarehouse.com
SAN: 7607261
Business hours: 8:00 AM – 5:00 PM USA Eastern, Monday-Friday

(NOTE: Return books ordered prior to 10/01/09 to CUP Services @ PO Box 6525, 750 Cascadilla Street, Ithaca, NY 14851)

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Searching for Books:  Back to Top

SEARCH BY: Title / Subtitle, Author, ISBN, Summary or Table of Contents, or Subject
BROWSE BY: Subject, Series
FULL-TEXT SEARCH ALL TITLES: Google Book Search
SITE SEARCH: For other keywords
Security:  Back to Top

The SUNY Press Web site uses the latest encryption technology to keep your personal information safe. All your ordering information—including your name, address, and credit card number—is encrypted using SSL for maximum security.

Common Questions

Are my credit card transactions secure?
Your credit card and billing information cannot be read as it travels to our ordering system. To ensure that your information is even more secure, once we receive your credit card information, we store it on a server that isn't accessible from the Internet. Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. If you feel more comfortable doing so, you are welcome to call in your credit card information and complete your purchase by phone. (For details, see the Ordering Options section of our Help Desk.)
What are cookies, and how does this site use them?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our site uses cookies to speed navigation and to keep track of items in your shopping cart (you will not be able to order through the shopping cart system with cookies turned off). We use cookies to remember information you gave to us so you don't have to reenter it each time you visit our site. By showing us how and when shoppers use our site, cookies help us see which areas are popular and which are not. This information is used to improve this Web site's content and to help SUNY Press understand how people are using this Web site. This information is collected for statistical analysis, to determine what information is of most and least interest to our visitors, and to identify system performance or problem areas.
Shipping & Handling:

Media Mail (7–10 days average) – United States and Canada: First book $6.00 and $1.00 for each additional copy.

UPS Ground (3–7 days average) – United States: First book $8.00 and $1.00 for each additional copy.

International (6–8 weeks average) – First book $7.00 (U.S.) and $3.00 for each additional copy.
(Note: Brokerage fees, taxes and duties to be collected by UPS at delivery for International.)

Expedited Methods:  Back to Top

UPS Expedited (3 days guaranteed)  – United States: First book $15.00 and $1.00 for each additional copy.

Call for quote on any other special expedited method.

• New York State residents, please add 8% sales tax to the total amount (books + shipping).
• Canadian residents, please add 5% GST.

All Books International, Inc. shipments are FOB Dulles, VA.

Shopping on the site:  Back to Top

To place an item in your "shopping cart" simply click the order button next to the quantity under the selected title. That item will be placed into your cart, and you will be directed to the page that allows you to view the contents of your cart and either proceed to the check out page or continue shopping.

At any point during your visit to our site you may check the upper right–hand portion of the page to see how many items are currently in your cart.  The "Check Out" or "You Have # Item(s) In Cart" links will take you to the page that allows you to view and modify the contents of the cart, and will take you to a page that allows you to place your order and purchase those items that are in your cart.

Error Reporting / Feedback:   info@sunypress.edu


 
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