Q: I’m interested in information regarding the degree programs offered by the State University of New York.
A: Please visit the State University of New York’s website for more information about applying to one of the SUNY campuses.
Q: I’d like to contact one of the authors/editors/contributors to a SUNY Press book. Can you please give me
their address?
A: We respect our author’s privacy, and as a rule, don’t release their addresses. Email requests will be forwarded to the author if we have an email address on file. Otherwise, you can send a letter to the author in care of SUNY Press at our editorial office, and we will forward it.
Q: How do I get on your mailing list or update my address?
A: Contact Diana Altobello, Receptionist, to get on our mailing list, or use the on-line request form.
Q: How do I get removed from your mailing list?
A: Contact Diana Altobello, Receptionist, to request removal from our mailing list. However, please note that we also purchase mailing lists from outside sources, and therefore, cannot remove your name from any lists other than our own. To reduce unwanted mail, visit the Direct Mail Marketing Association’s Consumer Assistance site and use their Mail Preference Service.
Q: How do I sign up for your e-mail list?
A: You can opt-in to receive email notifications of our new books and special offers by using the subscribe link on our website.
Q: How do I get removed from your e-mail list?
A: You can opt-out of receiving SUNY Press emails at any time by using the unsubscribe link on our website.
Q:
How do I change my preferences (email address, affiliation, phone number, interest areas, etc.) for the e-mail alerts I've opted in to received?
A:
Visit the modify your preferences page on our website to update or change your information.
Q: Are my credit card transactions secure?
A: Your credit card and billing information cannot be read as it travels to our ordering system. To ensure that your information is even more secure, once we receive your credit card information, we store it on a server that is not accessible from the Internet. Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information in order to verify the credit card number and process the transaction. If you prefer, you can call in your credit card information and complete your purchase by phone. (For details, see the Alternate Ordering Methods section of our website.)
Q: I have put items in the cart, but when I go to checkout, the cart is empty. What do I do?
A: Solutions:
| 1. | You must have cookies enabled in your browser to order through the shopping cart system. See sections below for information on cookies and how to enable them. |
| 2. | Don't use the back button on the browswer once items are placed in the cart; use the "continue shopping" button to navigate from the cart display page. |
| 3. | You may use alternate methods to order from SUNY Press. Click Here to learn how to place your order. |
Q: What are cookies, and how does this site use them?
A: "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our site uses cookies to speed navigation and to keep track of items in your shopping cart (you will not be able to order through the shopping cart system with cookies turned off. Please see section below to enable cookies in your browser). We use cookies to remember information you gave to us so you don't have to reenter it each time you visit our site. By showing us how and when shoppers use our site, cookies help us see which areas are popular and which are not. This information is used to improve this website's content and to help SUNY Press understand how people are using this website. This information is collected for statistical analysis, to determine what information is of most and least interest to our visitors, and to identify system performance or problem areas.
Q: Why can I not proceed to step 3 of 3 (credit card form) in the order process?
A: The pages for input of credit card information are protected via SSL/HTTPS protocal.
Microsoft Internet Explorer 3.0+, Netscape Navigator 4.0+, AOL v3.0+, and Opera v3.0+ support SSL connections. This option may be turned off in Internet Explorer and Opera.
Netscape and AOL accept the connection as default.
To change the settings for Internet Explorer:
| 1. | Open Internet Explorer |
| 2. | Select 'Tools' (or 'View' for IE 4.0) |
| 3. | Select 'Internet Options' |
| 4. | Select 'Advanced' and check Use SSL 2.0 and Use SSL 3.0 under the Security section. |
| 5. | Click 'OK' |
To change the settings for Opera:
| 1. | Open 'File' Menu |
| 2. | Select 'Preferences' |
| 3. | Select 'Security' |
| 4. | Check 'Enable SSL 2' and 'Enable SSL 2' boxes. |
| 5. | Click 'OK' |
Q: How do I turn on cookies?
A: Windows PC Users
Macintosh Users
Q: I have just finished placing my order, and I am now looking at my invoice. How can I save this page for my future records?
A: Although you will receive a confirmation email (sent to the email address you entered during the checkout process), it is always a good idea to save an invoice after placing an order online. To do so, simply click 'File' in your browser's menu, and then click the 'Save As' option. This option is available on all browsers. After doing so, the browser will display a window prompting you to select a location to save the invoice. Find an appropriate location on your computer, name the file appropriately and finally click the 'Save' button. |
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